Help
Frequently asked questions
Quick answers about sourcing, QC, customs, payment timing, and Account tracking. Still unsure? Email us.
Is The Goods Desk a brand store?
No. The Goods Desk is a personal sourcing desk. We help U.S. clients request products, purchase on their behalf, and follow through with quality checks, customs support, and door-to-door delivery.
Do I pay on the website?
Not on this site. You submit a purchase request, we confirm availability and costs, then you approve the quote and pay the invoice offline. Nothing is charged at checkout here.
When do I pay?
After we confirm sourcing details and send a quote or invoice. Approve what we send, then pay by the method noted on the invoice. Until then, your request simply sits in progress in Account.
What does quality check cover?
Before international ship, we inspect condition, finish, and obvious defects against what you requested. If something is not right, we pause and tell you the next step instead of shipping blindly.
Who handles customs and duties?
We prepare packing details and assist with customs documentation for door-to-door delivery. Duties or import fees, when they apply, are called out in your quote or invoice so there are no surprises at the door.
How is shipping calculated?
Shipping is estimated by packed weight. You can review the estimated shipping cost in your bag before submitting a request; the final figure is confirmed when we invoice.
How do I track progress?
Sign in to Account with the same email you used on the request. Matching orders show status, items, and tracking when a carrier number is available — no order number required.
Can I change an order after submitting?
Email us while the order is still early in sourcing. Once we have purchased or packed, changes may no longer be possible — we will say so clearly.
What if something is wrong with a piece?
Tell us as soon as you notice an issue. We prioritize quality checks before shipping, and we stay accountable when a problem needs a clear next step.